Hi, I'm Ayaz

About

Detail-oriented professional with experience across IT Service Desk support and NHS pharmacy operations, working in regulated, fast-paced environments. Proven ability to provide 1st line and remote IT support across Windows, macOS, and mobile platforms, alongside hands-on experience supporting dispensary and ward-based pharmacy services within an NHS Trust. Skilled in troubleshooting, incident management, system access administration, stock control, and maintaining accurate documentation while adhering to ITIL principles, SOPs, confidentiality, and governance standards. Strong customer service focus with the ability to prioritise workloads, meet SLAs, and support end users, patients, and clinical staff. Currently working towards CompTIA A+, AWS Cloud Practitioner, and ITIL v4 Foundation, with a strong interest in technology, healthcare systems, and service improvement.

Work Experience

Appstack Service Desk Engineer · Dudley, England Sep 2024 - Present

Sandwell & West Birmingham NHS Trust Bank Pharmacy Assistant Feb 2024 - Jan 2026 Rotational Pharmacy Assistant Jan 2026 - Present

Qualifications

City & Guilds Level 3 Diploma for ICT Systems and Principles for IT Professionals Jun 2023

City & Guilds Level 2 Diploma for ICT Systems and Principles for IT Professionals Jul 2022

Elmhurst Energy Level 3 Certificate in Domestic Energy Assessment Certificate

Dudley College of Technology Comptia A+ Certificate

Buttercups Training Support Staff Course for Dispensing Assistants Certificate

Education

Dudley College of Technology Technical education focused on ICT systems and support foundations 2021 - 2023

Ongoing Professional Development Microsoft 365, Azure fundamentals, ITIL awareness, and service desk practice Current

Skills